The Enugu Electricity Distribution Company (EEDC) has denied vehemently all allegations that its swap of the standalone meters in its network with smart meters was to take its customers back to estimated billing.
Circa 40,000 customers of the electricity distribution company (DisCo) were disconnected in the ongoing exercise.
In a statement yesterday, the EEDC maintained that the exercise was principally for efficiency and a better customer experience necessitated by the recent upgrade of its billing system.
It further pointed out that the development made it increasingly difficult to provide technical support for customers using the meters.
The statement was made by the EEDC’s Head of Communications, Emeka Eze (below)
“Customers who have run out of credit on their meters are encouraged to notify EEDC by visiting the Customer Service Unit (CSU) at the district office serving them for further action.
“To ensure a smooth transition, EEDC constituted several teams for each service centre to ensure timely migration of affected customers without subjecting them to any form of inconveniences. The company also created a dedicated helpline (0815 082 5367) to handle all concerns and enquiries associated with this exercise for efficient operations,
“In the migration process, affected customers who have run out of energy on their meters will be connected to supply and not subjected to darkness, while the metering process is initiated.
"However, if for any reason the new meter cannot be installed immediately, the customer will be billed using the average of the last three months consumption recorded with their old meters until the new meter is installed.
“EEDC appeals to customers to understand and appreciate its genuine intention and not allow themselves to be misguided by anyone or group,”